Alumdar Shop’s Comprehensive Shipping Policy
At Alumdar Handicrafts Producer Company Limited, we value your satisfaction. Consequently, we aim to provide a seamless and efficient shipping experience for all our customers. This Shipping Policy is designed to guide you through our shipping process, ensuring that you understand how we operate. It outlines everything from order processing to delivery options.
By reading this policy, you will find the necessary information regarding our shipping practices. Moreover, you will learn about our commitment to delivering your purchases promptly and safely.
Table of Contents
- Introduction
- General Shipping Information
- Shipping Destinations
- Shipping Options and Delivery Times
- Order Processing
- Shipping Costs
- International Shipping
- Tracking Your Order
- Failed Delivery Attempts
- Lost or Damaged Shipments
- Customs, Duties, and Taxes
- Changes to Shipping Policy
- Customer Service Contact Information
- Conclusion
1. Introduction
At Alumdar Handicrafts, we understand that a smooth shipping process is crucial for a positive shopping experience. Therefore, we strive to ensure that every aspect of our shipping is as clear and straightforward as possible. This commitment extends to all our customers, whether they are local or international.
Furthermore, we recognize that timely delivery is essential. Hence, we have established partnerships with reliable logistics providers to meet your needs efficiently. As a result, we are confident that you will be pleased with our services.
Additionally, we regularly review our shipping practices to ensure they meet high standards. This ongoing evaluation allows us to adapt to any changes in the market and continue providing excellent service to our customers.
2. General Shipping Information
In our quest to offer fast, reliable, and affordable shipping, we prioritize the overall customer experience. As such, we offer shipping options that cater to different preferences and budgets.
Once you confirm your order, we begin the shipping process immediately. First, you will receive an email confirmation with your order details. Next, our team will prepare your items for shipment. Subsequently, you will receive a tracking number once your order is ready for dispatch. This tracking number allows you to monitor your package’s journey from our location to your doorstep.
Processing Time: Typically, we process orders within 1-3 business days. However, this processing time may vary based on product availability and order volume.
Moreover, we understand that our customers have varying needs, so we offer different shipping methods to accommodate those needs. For example, some customers may require express shipping, while others may prefer a standard option.
3. Shipping Destinations
We are proud to offer shipping worldwide. Our goal is to make our high-quality handicrafts accessible to everyone, regardless of location.
Domestic Shipping (Within India)
For customers within India, we provide several delivery options. Depending on your location and preferences, you can choose the shipping method that best suits your needs. Most domestic orders will arrive within 3-7 business days. However, certain areas may experience longer delivery times due to various factors, including local holidays or natural events.
International Shipping
For international customers, we offer shipping to most countries. The estimated delivery time for international orders is typically between 7-21 business days. However, this timeframe may vary based on the destination and other circumstances, such as customs delays.
Furthermore, we are dedicated to making the international shipping process as smooth as possible. Consequently, we encourage customers to check with their local customs office for any specific regulations that may affect delivery.
4. Shipping Options and Delivery Times
To accommodate the diverse needs of our customers, we offer a variety of shipping options. You can select the one that best fits your requirements.
Domestic Shipping Options (India)
- Standard Shipping: This option typically delivers your order within 5-7 business days.
- Expedited Shipping: If you need your order faster, this method ensures delivery within 2-4 business days.
- Same-Day Delivery: Available in select locations for orders placed before 12:00 PM local time.
International Shipping Options
- Standard International Shipping: This option usually takes 10-21 business days for delivery.
- Express International Shipping: If you need your items quickly, choose this method for delivery within 5-10 business days.
In addition, please note that actual delivery times can vary based on factors beyond our control. For example, customs clearance procedures may delay delivery.
5. Order Processing
We strive to process your order as quickly as possible to ensure prompt delivery. The following outlines our order processing workflow:
- Order Confirmation: After placing your order, you will receive a confirmation email containing your order details and estimated shipping time.
- Product Preparation: Our team will carefully pack your items to ensure they are well-protected during transit.
- Dispatch: Once the order is packed and ready for shipment, we will send you a notification with your tracking number.
In general, processing orders typically takes between 1-3 business days. However, we do not process orders on weekends or holidays.
6. Shipping Costs
Shipping costs are calculated at checkout based on your location and the shipping method you select. Our goal is to keep our shipping rates competitive while maintaining high service quality.
Domestic Shipping Costs (India)
- Standard Shipping: Free on orders above ₹5,000. For orders below this amount, a flat rate of ₹200 applies.
- Expedited Shipping: Costs ₹300 for all orders.
- Same-Day Delivery: Prices vary based on location, starting at ₹500.
International Shipping Costs
For international orders, shipping costs depend on the destination and weight of the package. You will see the shipping rates during the checkout process. Additionally, we may offer free shipping on certain international orders above a specific value.
7. International Shipping
At Alumdar Handicrafts, we are committed to making our handcrafted products available worldwide. However, there are some important factors to consider regarding international shipping.
Customs and Duties: When placing an order for delivery outside of India, you may be responsible for any additional customs duties, taxes, or fees. These charges depend on your destination country’s customs policies, and they are beyond our control. Therefore, we recommend checking with your local customs office for detailed information about any applicable fees.
Shipping Times: As mentioned earlier, international delivery times vary. While we strive to provide estimates, delays may occur due to customs clearance or unforeseen circumstances. To ensure timely delivery, we suggest selecting express shipping for urgent orders.
8. Tracking Your Order
Once your order is dispatched, you will receive an email containing your tracking number. This tracking number allows you to monitor your package in real time. To check the status of your shipment, simply enter the tracking number on the courier’s website or our shipping partner’s portal.
In the event you encounter any issues with tracking or if your package does not arrive within the estimated timeframe, please feel free to contact our customer service team. We are here to assist you with any concerns.
9. Failed Delivery Attempts
In case a delivery attempt is unsuccessful, the shipping provider may leave a note or contact you to arrange for a re-delivery. If the courier cannot complete the delivery after multiple attempts, the package will be returned to us. In this situation, we will reach out to you to discuss reshipping or refund options, depending on your preference.
To minimize the risk of failed deliveries, please ensure that your shipping address is accurate. Furthermore, it is helpful to have someone available to receive the package during the expected delivery window.
10. Lost or Damaged Shipments
While we take every precaution to ensure that your order arrives safely, sometimes things may go wrong. If you believe your package is lost or if it arrives damaged, please contact our customer service team right away. Provide your order number and relevant details to help us assist you more effectively.
In such cases, we will investigate the issue with the shipping provider. Depending on the outcome, we may offer a replacement or refund, ensuring that you are satisfied with the resolution.
11. Customs, Duties, and Taxes
When ordering products for delivery outside of India, please be aware of additional customs duties, taxes, or fees that may apply. These charges vary based on your destination country’s customs policies and are beyond our control. Therefore, we recommend checking with your local customs office for information about any potential fees you may incur.
Understanding these customs regulations can help you avoid surprises when your package arrives.
12. Changes to Shipping Policy
We reserve the right to make changes to this Shipping Policy at any time. Updates will be reflected on this page, and we encourage you to review the policy periodically. By continuing to use our website after changes are posted, you agree to the updated Shipping Policy.
In the event of significant changes, we may notify you via email or through a prominent notice on our website. This way, you will always be informed of any important updates that could affect your shipping experience.
13. Customer Service Contact Information
Your satisfaction is our top priority. We are here to assist you with any shipping-related questions or concerns. Please do not hesitate to contact our customer service team for help with the following:
- Tracking your order
- Modifying or canceling an order before shipment
- Addressing lost or damaged shipments
- Resolving any customs-related issues
You can reach our customer support team via:
- Phone: +91-9149445078
- Email: info@alumdarhpc.in
