Last Updated: 10/09/2024

At Alumdar Handicrafts Producer Company Limited, we value our customers and strive to provide the highest quality products. If you are not completely satisfied with your purchase, our Return and Refund Policy is designed to ensure a smooth and hassle-free experience.

1. Eligibility for Returns

To be eligible for a return under our Return and Refund Policy, items must meet the following criteria:

• The item must be unused and in the same condition as you received it.
• The item must be in its original packaging, including all tags and labels.
• You must provide a receipt or proof of purchase.

2. Time Frame for Returns

You have [insert number of days, e.g., 30 days] from the date of purchase to request a return. After this period, we unfortunately cannot offer you a refund or exchange.

3. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact our customer service team at [insert email or phone number].
2. Provide your order number and a brief description of the reason for the return.
3. Our team will guide you through the return process and provide a return shipping label if applicable.

4. Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within [insert number of days, e.g., 7-10 business days].

5. Non-Returnable Items

Certain items are non-returnable, including:

• Gift cards
• Downloadable software products
• Opened or used items

6. Exchanges

If you would like to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.

7. Contact Us

For any questions or concerns regarding our Return and Refund Policy, please contact us at:

• Email: Webcraftsolutionhm@gmail.com
• Phone: 9149445078